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Common Issues

Multiple Jobs in the Queue Failing​

The queue has a rate limit of three jobs per minute. If you try to generate more than three models at once, then it will display an error. Make sure to manually spread out the jobs so it doesn't overload the queue.

Avatar SDK and Art Forge SDK Issues​

There is a known issue when trying to use the Genies Avatar SDK and Genies Art Forge SDK in the same project. The SDKs share common files so they become intrinsically linked when they are both added to the same project.

Here are some good common practices when installing both SDKs in the same project:

  • For best compatibility, make sure both SDKs are at the latest version.
  • Let the .unitypackage importer discover and manage the common files when importing the later SDK package.
  • If one package is removed, then it's best or even necessary to also remove and reimport the other package.

Generated Assets are not Visible in Inventory​

If you do not see your generated wearables from the Genies Art Forge SDK in the Genies Avatar SDK inventory after you uploaded them to your inventory, then you may need to clear your inventory cache.

You can find and delete the inventory cache folder using your computer's persistent path:

  • Windows: C:\Users\[pc-name]\AppData\LocalLow\Genies\[app-name]\DefaultInventoryCache
  • Mac: Library -> Application Support -> Genies -> [app-name] -> DefaultInventoryCache